Privacy Policy

1. Introduction

This Privacy Policy applies to Report Fetcher ("we," "us," or "our"), a Shopify application that provides advanced reporting and analytics services. By using Report Fetcher, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register for and use Report Fetcher, we collect the following information:

• Account Information: Name, email address, company name, and billing information
• Shopify Store Information: Store name, URL, and authentication tokens
• Communication Data: Information from your support requests and feedback
• Payment Information: Processed through Shopify's secure payment system (we do not store credit card numbers)

2.2 Information Collected Automatically from Your Shopify Store

To provide our reporting services, we access and process the following data from your Shopify store:

• Order Data: Order numbers, dates, amounts, statuses, line items, discounts, and taxes
• Product Data: Product names, SKUs, variants, prices, inventory levels, and descriptions
• Customer Data: Names, email addresses, phone numbers, order history, and customer segments
• Financial Data: Sales totals, payment information, refunds, and transaction details
• Fulfillment Data: Shipping information, tracking numbers, and fulfillment status
• Marketing Data: Discount codes, promotional campaigns, and conversion metrics
• Store Metrics: Traffic data, conversion rates, and performance analytics

2.3 Technical Information

We automatically collect certain technical information when you use our Service:

• Device Information: IP address, browser type, operating system, and device type
• Usage Data: Pages viewed, features used, time spent on the Service, and interaction patterns
• Log Data: Server logs, error reports, and diagnostic information
• Cookies and Similar Technologies: Session identifiers, preferences, and authentication tokens

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Generate custom and pre-built reports based on your store data
• Process and export reports in various formats (Excel, CSV, PDF)
• Schedule and deliver automated reports via email
• Synchronize data in real-time with your Shopify store
• Provide customer support and technical assistance

3.2 Service Improvement

• Analyze usage patterns to improve features and functionality
• Develop new report templates and features
• Optimize performance and user experience
• Conduct research and development

3.3 Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Provide product updates and feature announcements
• Send marketing communications (with your consent)

3.4 Security and Compliance

• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and regulatory requirements
• Enforce our Terms and Conditions
• Protect our rights and the rights of our users

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Hosting Providers: For cloud infrastructure and data storage
• Email Services: For delivering automated reports and communications
• Analytics Providers: For understanding usage patterns (anonymized data)
• Payment Processors: Shopify handles all payment processing
• Customer Support Tools: For managing support tickets and inquiries

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Shopify Platform

Report Fetcher operates as a Shopify app and shares information with Shopify as necessary to provide our Service. This relationship is governed by Shopify's terms and privacy policies.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders or subpoenas
• Law enforcement requests
• Legal processes or government investigations
• Protection of our rights, property, or safety

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

5. Data Security

We implement robust security measures to protect your information:

5.1 Technical Safeguards

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Strict authentication and authorization protocols
• Secure Infrastructure: Industry-standard cloud hosting with redundancy
• Regular Security Audits: Ongoing vulnerability assessments and penetration testing
• Monitoring: 24/7 security monitoring and intrusion detection

5.2 Organizational Safeguards

• Employee training on data protection and security best practices
• Background checks for personnel with data access
• Strict policies governing data access and handling
• Incident response procedures for security breaches

Important: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Data is retained while your account is active
• Cancelled Accounts: Data is retained for 30 days after cancellation to allow account reactivation
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Backup Systems: Data in backups is retained according to our backup retention policy (typically 90 days)

After the retention period, your data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information
• Export your data in a machine-readable format
• Receive information about how we process your data

7.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account details and preferences

7.3 Deletion

• Request deletion of your personal information
• Cancel your account and remove associated data
• Note: Some information may be retained for legal compliance

7.4 Objection and Restriction

• Object to certain processing activities
• Restrict processing of your information
• Opt-out of marketing communications

7.5 Withdrawal of Consent

• Withdraw consent for data processing where consent was required
• Note: Withdrawal doesn't affect prior processing

Exercising Your Rights: To exercise these rights, contact us at privacy@reportfetcher.com. We will respond within 30 days of receiving your request.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Adequacy decisions recognizing equivalent data protection

9. Children's Privacy

Report Fetcher is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

• Essential Cookies: Required for Service functionality and authentication
• Performance Cookies: Help us understand how you use the Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect anonymized usage statistics

10.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (may affect Service functionality)
• Clear cookies when you close your browser

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@reportfetcher.com or call our toll-free number: 1-800-REPORT-1

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide the Service you've subscribed to
• Legitimate Interests: To improve and secure our Service
• Consent: For marketing communications and optional features
• Legal Compliance: To meet legal and regulatory obligations

13.2 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at dpo@reportfetcher.com

13.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Displaying a prominent notice in the Service

Changes become effective immediately upon posting for non-material changes, and 30 days after notification for material changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: