Last updated: January 15, 2024
Your Privacy Matters: Report Fetcher is committed to protecting your privacy and the security
of your data.
1. Introduction
This Privacy Policy applies to Report Fetcher, a Shopify application providing reporting and analytics. By
using the Service, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Direct Information
- Account data: name, email, company, billing details
- Shopify store information: name, URL, authentication tokens
- Support communications and feedback
- Payment information (processed via Shopify, not stored internally)
2.2 Automatic Shopify Store Data
- Order information: numbers, dates, amounts, statuses, items, discounts, taxes
- Product details: names, SKUs, variants, prices, inventory, descriptions
- Customer information: names, emails, phones, order history, segments
- Financial data: sales totals, payments, refunds, transactions
- Fulfillment details: shipping, tracking, status
- Marketing metrics: discount codes, campaigns, conversions
- Store analytics: traffic, conversion rates, performance
2.3 Technical Information
- Device data: IP address, browser, OS, device type
- Usage patterns: pages, features, time spent, interactions
- Server logs and diagnostics
- Cookies and similar technologies: session identifiers, preferences, and authentication tokens
3. How We Use Your Information
3.1 Service Delivery
- Generate custom and pre-built reports
- Process and export reports (Excel, CSV, PDF)
- Schedule and email automated reports
- Real-time data synchronization
- Customer support provision
3.2 Service Improvement
- Analyze usage for feature improvements
- Develop templates and features
- Optimize performance
- Conduct research
3.3 Communication
- Send service notifications
- Respond to inquiries
- Announce updates
- Marketing communications (with consent)
3.4 Security and Compliance
- Detect fraud and abuse
- Meet legal obligations
- Enforce terms
- Protect rights
4. How We Share Your Information
We do not sell your personal information.
4.1 Service Providers
- Hosting providers for infrastructure
- Email services for report delivery
- Analytics providers (anonymized data)
- Payment processors via Shopify
- Customer support tools
All providers are contractually required to protect your information.
4.2 Shopify Platform
The app shares necessary information with Shopify under its terms.
4.3 Legal Requirements
Disclosure occurs when required by law, including court orders, law enforcement requests, and government
investigations.
4.4 Business Transfers
Information may transfer during mergers, acquisitions, or asset sales, with notification provided.
5. Data Security
5.1 Technical Safeguards
- Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Strict authentication and authorization protocols
- Industry-standard cloud hosting with redundancy
- Regular vulnerability assessments and penetration testing
- 24/7 monitoring and intrusion detection
5.2 Organizational Safeguards
- Employee training on data protection
- Background checks for access personnel
- Strict data handling policies
- Incident response procedures
No method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
- Active accounts: retained while active
- Cancelled accounts: 30 days post-cancellation for reactivation
- Legal requirements: longer retention as needed
- Backups: typically 90 days
After retention periods, data is securely deleted or anonymized.
7. Your Privacy Rights
7.1 Access and Portability
- Request copies of your personal information
- Export data in machine-readable formats
- Receive processing information
7.2 Correction and Update
- Correct inaccurate information
- Update account details
7.3 Deletion
- Request information deletion
- Cancel accounts
- Note: some data retained for compliance
7.4 Objection and Restriction
- Object to processing activities
- Restrict processing
- Opt-out of marketing
7.5 Withdrawal of Consent
- Withdraw consent where applicable
- Prior processing unaffected
Contact privacy@reportfetcher.com to exercise your rights; we
will respond within 30 days of receiving your request.
8. International Data Transfers
Information may be processed in countries with different protections. We ensure safeguards including Standard
Contractual Clauses, Privacy Shield certification, and adequacy decisions.
9. Children's Privacy
Report Fetcher is not intended for use by individuals under the age of 18. We do not knowingly collect
children's information and will delete it promptly if discovered.
10. Cookies and Tracking Technologies
10.1 Cookie Types
- Essential cookies for functionality
- Performance cookies for usage understanding
- Functional cookies for preferences
- Analytics cookies for anonymized statistics
10.2 Managing Cookies
You can control cookies via your browser settings. Disabling cookies may affect functionality.
11. Third-Party Links
The Service contains third-party links. We have no control over and assume no responsibility for the content,
privacy policies, or practices of any third-party sites.
12. California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal information is collected, used, or shared
- Delete personal information
- Opt-out of sales (we do not sell data)
- Receive non-discrimination for exercising rights
Contact: privacy@reportfetcher.com or 1-800-REPORT-1.
13. European Privacy Rights (GDPR)
13.1 Legal Basis for Processing
- Contract performance
- Legitimate business interests
- Consent for marketing
- Legal compliance
13.2 Data Protection Officer
Contact: dpo@reportfetcher.com
13.3 Supervisory Authority
You may lodge a complaint with your local data protection authority.
14. Changes to This Privacy Policy
We may update this policy to reflect changes in practice or law, communicated through website posting, email
notification, and service notices. Non-material changes are immediate; material changes take effect 30 days
after notification.
Report Fetcher Privacy Team
By using Report Fetcher, you acknowledge that you have read and understood this Privacy Policy and agree to
the collection, use, and disclosure of your information as described herein.